Shipping & Returns
All orders dispatched from Curtzy incur a £3.99 delivery charge, regardless of how little or how much you order and where your goods are going!
99% of items are in stock and are shipped from Switzerland either the same day of purchase or the next business day. We ship using Royal Mail for the UK, Deutsche Post for Germany, La Poste for France and other local postal services for everywhere else.
Estimated Delivery time for Western Europe including UK is 4 − 6 business days, however we find items usually arrive much quicker than this.
Rest of the world estimated delivery time is 6 − 12 business days.
We dispatch our goods from more than one warehouse, so when more than one item has been ordered you may receive your items in separate packages. Do not fear if you only receive part of your order, the rest will be on its way and will arrive either the same day or the next day.
In the unfortunate event that your order does not arrive, we provide a straightforward system that allows you to request a full refund or a replacement. We are regulated by the postal system's terms and conditions and they require a waiting time of 15 Working Days.
Please note: Postage prices may differ if you have been directed to Curtzy from a deal site due to their postage requirements.
28 Days No Quibble Satisfaction Guarantee!
Please contact us on firstname.lastname@example.org or on 01945 581 053 before making a return so we can find a fuss free way to rectify your issue. All returns should be sent back to us in their original packaging where possible.